Your order leaves us in about 2 working days. Most deliveries arrive in 6–9 working days in the UK (3 with Express), 4–7 in the US, and 4–10 across Europe (3 with Express). Find more details on our Shipping and Delivery page.

Yes, many of our products are carefully formulated for sensitive skin, using gentle, certified natural ingredients. Look for the items marked “Sensitive Skin” in our collection: these are designed to soothe, hydrate, and protect without irritation.

As with any new skincare, we recommend doing a small patch test first to make sure your skin is happy. If you’re ever unsure which product is right for you, just reach out, we’re happy to guide you.

Yes, unopened and unused products can be returned within 14 days of delivery. Just fill in our Contact form to get started.

For hygiene and safety reasons, we can’t accept returns of opened or used products unless the item is faulty or arrived damaged. In that case, we’ll make it right.

If you’re returning an item simply because you changed your mind, you’ll need to cover the return postage. If your product is damaged, incorrect, or faulty, we’ll cover the cost.